If you use other software such as YAPI, call our Customer Success team and take advantage of additional training at no charge. Make sure everyone is comfortable with your PMS. Take this time for you and your staff to get better equipped with your software. Ī wise man once said, without knowledge, action is useless. If you use YAPI, you can even send a personalized text with an emoji. At this time, reaching them via email or a personalized text message would be most appropriate. This gesture will go a long way to create loyalty and trust among them. Task your team with doing things such as taking a few moments to send a personalized note to your patients, letting them know that you are thinking of them. This will help you streamline your practice once things go back to normal.
This is a great time to review together SOPs, your employee handbook, and other protocols that you never have time for. Your teammates will appreciate seeing familiar faces and engaging in conversation. Look into Google Hangouts, Zoom Meetings, or Skype. You can still hold morning huddles as well as other team meetings through video chat. ✔ Conduct Virtual Huddles and Still Hold Meetings This will help to maintain a sense of normalcy for all of your team members. Follow policy for your area on the number of people allowed per facility, but try allowing selected teammates to come into the practice on certain days. Take this opportunity to rotate other team members. It’s a good idea to have your Office Manager on-site, as they can still help run and facilitate practice necessities. ✔ Rotate Your TeamĬhances are you have the practice partially open for emergencies. While we understand there may be financial strains, and some teammates may not be able to work full-time, do what you can to create unity, all while still being mindful of social distancing. During this time, you want to do everything you possibly can to keep your team strong and together. We know that a tight-knit team means everything. We anticipate that by the end of this checklist, you will be more hopeful and better prepared once your practice can open it’s doors back up full-time. Not only will these tasks on this checklist keep you and your team occupied, but they will also help keep your practice running smoothly.
#DENTAL FRONT OFFICE TASK LIST SERIES#
In fact, we have so many ideas to share with you we are going to send you a series of blog posts over the next week! There are still plenty of opportunities to keep not only yourself but your practice and team busy.Īt YAPI, our team has compiled a checklist that you can start implementing today. We understand that it’s an unsettling time, but do not let your nerves or the unknown get the best of you. Many of us have had no choice but to shut the doors of our dental practices due to COVID-19.
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